“Design Thinking: Mapping Customer Journey in the new normality” Public Webinar & Workshop
The world is being horrified by the emergence of the Corona Virus Disease Pandemic (Covid-19), which has a significant impact on world change, starting from the economic, social, policy, to every day’s life aspect. Almost none can dodge from the impact of the ongoing outbreak including Indonesia which is now facing an economic recession.
When the mind is Weak, the situation is Problem. When the mind is Balanced, the situation is Challenge. But, when the mind is Strong, the situation becomes Opportunity. If we can strengthen our mind, we can solve many a so-called problem or tough situations and overcome stress. Stay at home, Work from home, School from home, is the new terms we are now facing. These challenges bring together a blend of product design, experience design, and service design problems that are desperate for a solution, and design thinking can help.
IPMI Executive Education presents the second Public Webinar &, Workshop Learning Series with the updated hot topic “Design Thinking: Mapping Customer Journey in the new normality” to answer the current problems that every industry facing on.
The key points of the public webinar &, workshop will be:
1. Why: this pandemic as new normality has impacted our consumer behavior
2. What: the concept of a purchase decision-making process
3. How: utilize the online tools to explore the customer journey
Facilitator:
Danny Kosasih, MBA
(Co-Founder and Partner Innovesia)
Date/Time:
Thursday, May 14th, 2020 | 14.00 – 15.30 WIB.
Venue: ZOOM! (Let’s go online)
Registration:
https://ipmi.ac.id/s/WebinarDT
Or scan the QR Code in e-flyer!
Registration is open until Tuesday, May 12th, 2020.
The public webinar &, workshop will be delivered in Bahasa Indonesian.
Limited For 30 Participants only.
If the participants are more than 30 participants, the next batch will be open.
Thank you and see you online!